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Terms & Conditions

Please read these terms & conditions carefully before purchasing one of our products. Once a product has been purchased (“the client(s)”) will have entered a binding contract on the basis of these terms & conditions. If you have any questions about them please do not hesitate to contact us.

1. Agreement
Agreement on the basis these terms & conditions arise upon the fulfilment of all of an Order being placed. Ground Up Cookery reserves the right, in its absolute discretion and without the need to give reasons, to refuse to accept an order. In such circumstances no agreement arises and Ground Up Cookery will return any payment accompanying the order. The agreement is between Ground Up Cookery and the client(s) and is the sole agreement between those parties. No variation of these terms & conditions shall be applicable unless agreed in writing by Ground Up Cookery before the relevant order. The person ordering shall be deemed to sign that form for his / herself and as agent for all other persons listed on that form and warrants that he/she is appointed agent for that purpose.
The agreement is governed by English law.

2. Payment
The Order must be paid in full, including postage prior to the order being dispatched.

3. Recall
In the unlikely event that a product must be recalled Ground Up Cookery will contact the client and inform them of the steps they need to take. The price of the recalled product will be refunded in full by Ground Up Cookery.

4. Liability
Ground Up Cookery accepts no liability of a products condition once it has been opened by a client as we cannot any longer guarantee the product is in the same state in which it left us. Ground Up Cookery accepts no liability on a products condition in where the client has not followed our use guidelines provided on the container, label of the products purchased or enclosed guidelines.

At Ground UP Cookery we follow strict HACCP procedures in relation to the creation of our range of products, these procedures guide our analysis and control of hazards for the creation of the product leaving to the safety of continued consumption of the product.
Ground Up Cookery accepts no liability in the ways in which the products they supply are used, this liability is taken fully by the client who should have the necessary food hygiene qualifications required.

6. Complaints
In the unlikely event that a client has cause for complaint about a Ground Up Cookery product, a complaint should be made in writing within 28 days. To the extent permitted by law Ground Up Cookery will not be liable in respect of claims first intimated later than 28 days from the close of the relevant order.

7. Returns
In the case that Ground Up Cookery is liable returns will be covered in full by Ground Up Cookery. In the case that the client is liable or simply decides they do not want the order any more Ground Up Cookery will not cover the cost of return, however this will be covered by the client. If a product is returned in original re-sellable condition a full refund will be issued by Ground Up Cookery to the client.

8. Delivery
Ground Up Cookery are not liable for the delivery of items, however the delivery service provider are liable for the delivery of an item. Ground Up Cookery will ensure to package an item in a way sufficient as to avoid reasonable damage during transit. Delivery options are made during your checkout process and we select a courier we deem appropriate.

9. Insolvency and cancellation by Ground Up Cookery
In the unlikely event that Ground Up Cookery becomes insolvent, where possible all monies will be refunded in full. In the event that Ground Up Cookery cancels an order, all monies will be refunded in full, or if preferred transferred as a deposit for another product of the same cost.